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Call 1-212-576-1536 to schedule an appointment for all support issues throughout the United States.
We offer support for all types of situations including:
Eight Hour Response (Mon-Fri. 10:00 am to 6:30 pm)
Installation Rate - 1 hour minimum per call
Customer Engineer (CE) - Desktop hardware/software $120/hour
Systems Engineer (SE) - Server/LAN/WAN $145/hour
Overtime Rates (Mon-Sat 6:30pm to 10:00am) (Sat. 24 hour coverage)
CE $165/hour
SE $220/hour
Sunday/Holiday Rates (Sun & Holiday 24-hour coverage)
CE $220/hour
SE $270/hour
Upgrade Response Time
Response time is the time the technician arrives on site and not necessarily the resolution time.
This is a one time fee added to your hourly rate.
4-Hour Response (if available)
CE $160/1st hour
SE $210/1st hour
2-Hour Response (if available)
CE $220/1st hour
SE $270/1st hour
Travel costs may apply:
0-50 miles $50.00
51-75 miles $75.00
75+ miles $2/mile
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